“Unable To Connect To Samsung Server” 189 Error

The Samsung smart TV is a popular option for those looking for a wide range of viewing options.  Content display problems, including the “Samsung TV is unable to connect to server” error, are possible. When the Smart Hub of a smart TV loses its internet connection, the TV’s app store becomes inaccessible.

How to Resolve the “Unable To Connect To Samsung Server” 189 Error

Users of both the Samsung smart TV and the Samsung TV plus get this issue. So, if you ran into this bothersome issue, below are some remedies that you can attempt. Examine each one carefully to determine which one is compatible with your Samsung television.

Unable To Connect To Samsung Server

Method 1: Restart Your Samsung TV and Wireless Router.

Power cycling is a quick and straightforward approach to recover your device from most issues. Because it prevents information loss, it is a risk-free option for rectifying this problem. Here’s how to reboot your Samsung smart TV:

  1. A Samsung TV needs to be turned off and unplugged in order to be safely transported.
  2. Wait for thirty seconds to exhaust most of its stored power.
  3. Turn on your Samsung smart TV after plugging in the power cord again.

In a similar fashion, you can reboot your WiFi router. These steps will guide you through the process:

  1. Turn off your WiFi router and pull its power adapter from the socket.
  2. Wait for one minute to re-initialize its internal components.
  3. Plug the power adapter back in and switch on your WiFi router.

Then, let your smart TV connect to WiFi and open the Smart Hub. Test to see if the problem still persists.

Method 2: Log Out of Your Samsung Account and Back in Again.

To see if that helps, try logging out and back in to your Samsung account. It’s an efficient solution to account-related issues which may generate the Samsung server 189 error. Here are the steps you need to take to accomplish this in the Computer’s Preferences:

  1. Simply power on your Samsung TV and navigate to the menu option System > Settings.
  2. Access your personal information by going to Samsung Account > My Account after selecting General.
  3. Go to the Logout menu. The next step is to log back into your Samsung account using the information you already provided.
  4. Start up Smart Hub and see if the problem persists.

3. Reset the Smart Hub

Smart Hub functionality is particularly vulnerable to the Samsung server 189 problem, as was discussed earlier. It’s in charge of making sure that all of your TV’s apps and functions are just a click away. Follow these steps to factory reset Smart Hub through the operating system:

  1. Select Self Diagnosis from the Support menu after clicking Settings.
  2. On the Samsung TV’s remote, choose “Reset Smart Hub” and enter the security code.
  3. Just give it some time to complete.
  4. When your smart TV has finished restarting, go to Smart Hub to see if the problem still exists.

Follow this Workaround if the Samsung Server 189 Error Persists:

  1. Please follow the procedures outlined above to reset Smart Hub, but do not accept the terms and conditions.
  2. Try starting a programme after resetting the Smart Hub. A window labelled “Terms and Conditions” will pop up.
  3. To mute the sound, raise the volume, change the channel, and then press the mute button, use your remote’s numeric pad.
  4. To proceed, change the location to one that is not the default. All pending applications will be modified accordingly.
  5. Verify if the error 189 on the Samsung server has been fixed.


If you want to use your Samsung smart TV’s many functions and apps, you’ll need to keep it connected to the internet at all times. Unfortunately, problems like “Unable to connect to Samsung Server” will arise. Hopefully, this problem can be resolved with the aid of these simple solutions.

Leave a Reply